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Find out About US and visit OUR SHOP in Covent Garden. For further information regarding SHIPPING & RETURNS, PRIVACY POLICY or any other enquiries, feel free to CONTACT US.

About us

Established in 2018.

We are an independent toy shop based in Covent Garden. We offer staples of traditional games, playing cards and toy soldiers that are both timeless and affordable. At Fig Tree Games you can simply discover, or delve further into our extensive range.

Our Shop

ADDRESS
Unit 22 Jubilee Market Hall, 1 Tavistock Street, London WC2E

OPENING HOURS
Monday 11:00–18:00
Thursday 11:00–18:00
Friday 11:00–18:00
Saturday 11:00–18:00
Sunday 11:00–18:00

CLOSED
Tuesday
Wednesday

Contact

EMAIL
info@figtreegames.com

INSTAGRAM
@figtreegames

Shipping

We ship worldwide and if your items are in stock it will be despatched within the next working day (weekends and UK Bank Holidays excluded)

Our cut-off time for orders is 1pm (GMT) to ensure we can meet the delivery times shows. Orders received after this time each day will be carried over to the following day.

UK Standard/Royal Mail Signed For
3–5 Days
£3.95 (Free for orders over £60.00)

Returns

If you wish to return an item to us, please ensure it is returned unused and in its original packaging, within 10 days of receipt.

Please email us first with the reason for the return and enclose a copy of our confirmation email with the item.

Please send your unwanted items back to us using a ‘signed for’ service so you can ensure it is trackable. We will only refund the item not any shipping costs associated with your order.

RETURN ADDRESS
Unit 22
Jubilee Market Hall
1 Tavistock Street
London
WC2E 8BD

If an item in your order arrives damaged or is wrong, please get in touch with us via info@figtreegames.uk so that we can arrange a replacement.

Privacy Policy

At Fig Tree Games, accessible from https://figtreegames.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Fig Tree Games and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Fig Tree Games. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes.
Send you emails
Find and prevent fraud
Log Files

Fig Tree Games follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Fig Tree Games uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Fig Tree Games.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Fig Tree Games, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Fig Tree Games has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Fig Tree Games’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Fig Tree Games does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Terms of Service

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Fig Tree Games will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Fig Tree Games sends is neither a guarantee nor an invoice.

A contract between the Customer and Fig Tree Games will come into existence when Fig Tree Games charges the Customer’s credit or debit card for the purchase of the product.

This website operates independently from Fig Tree Games retail stores. Prices and promotions that are offered by Fig Tree Games on this website may differ from those at our store in Covent Garden

Fig Tree Games makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and we reserve the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.

In the event that Fig Tree Games changes the price of an item due to an error, the following Terms apply. Fig Tree Games will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Fig Tree Games shall refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that Fig Tree Games does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.

Fig Tree Games is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description.

Ownership of goods does not pass into the hands of the Customer until Fig Tree Games has received full payment.

Fig Tree Games will debit the Customer’s account once goods are ready to be shipped.

Availability
Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. Fig Tree Games will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Fig Tree Games will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Fig Tree Games sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. Fig Tree Games will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Fig Tree Games will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Fig Tree Games will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.

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